Recent Posts
July is Disability Pride Month
Disability Pride Month, celebrated in July, is a time to recognize and celebrate the accomplishments, contributions, and diversity of people with disabilities.
Read more >
Empowering Your Service Advisors and BDC Team with RepairPal
The perception that dealership service departments are overpriced has plagued the automotive industry for decades. It’s one of the main reasons why…
Read more >
The Customer Journey for Auto Repair
The customer journey for auto repair can be a complex and confusing process for many vehicle owners. It is essential for dealerships…
Read more >Recent Posts
July is Disability Pride Month
Disability Pride Month, celebrated in July, is a time to recognize and celebrate the accomplishments, contributions, and diversity of people with disabilities.
Read more >
Empowering Your Service Advisors and BDC Team with RepairPal
The perception that dealership service departments are overpriced has plagued the automotive industry for decades. It’s one of the main reasons why…
Read more >
The Customer Journey for Auto Repair
The customer journey for auto repair can be a complex and confusing process for many vehicle owners. It is essential for dealerships…
Read more >
Reducing Comebacks Part 3: Increasing Team Cohesion
In this third part of our series on reducing comebacks, we’ll delve into the importance of team cohesion and how it can…
Read more >What is RepairPal Certified?
Washington – 51 Certified Facilities
Idaho – 8 Certified Facilities
Oregon – 30 Certified Facilities
California – 536 Certified Facilities
Nevada – 64 Certified Facilities
Arizona – 101 Certified Facilities
Utah – 23 Certified Facilities
Wyoming – 1 Certified Facility
Montana – 2 Certified Facilities
Colorado – 110 Certified Facilities
New Mexico – 15 Certified Facilities
Alaska – 3 Certified Facilities
Hawaii – 7 Certified Facilities
Texas – 422 Certified Facilities
Oklahoma – 19 Certified Facilities
Kansas – 24 Certified Facilities
Nebraska – 10 Certified Facilities
South Dakota – 3 Certified Facilities
Minnesota – 50 Certified Facilities
Iowa – 9 Certified Facilities
Missouri – 43 Certified Facilities
Arkansas – 5 Certified Facilities
Louisiana – 28 Certified Facilities
Wisconsin – 33 Certified Facilities
Illinois – 121 Certified Facilities
Kentucky – 16 Certified Facilities
Indiana – 43 Certified Facilities
Michigan – 60 Certified Facilities
Tennessee – 77 Certified Facilities
Mississippi – 13 Certified Facilities
Alabama – 28 Certified Facilities
Florida – 202 Certified Facilities
Georgia – 136 Certified Facilities
South Carolina – 53 Certified Facilities
North Carolina – 98 Certified Facilities
Virginia – 114 Certified Facilities
West Virginia – 3 Certified Facilities
Maryland – 104 Certified Facilities
New Jersey – 59 Certified Facilities
Delaware – 13 Certified Facilities
Ohio – 62 Certified Facilities
Pennsylvania – 62 Certified Facilities
New York – 63 Certified Facilities
Vermont – 1 Certified Facility
Maine – 8 Certified Facilities
Massachusetts – 44 Certified Facilities
New Hampshire – 14 Certified Facilities
Connecticut – 31 Certified Facilities
Rhode Island – 7 Certified Facilities
What is RepairPal Certified?
Washington – 51 Certified Facilities
Idaho – 8 Certified Facilities
Oregon – 30 Certified Facilities
California – 536 Certified Facilities
Nevada – 64 Certified Facilities
Arizona – 101 Certified Facilities
Utah – 23 Certified Facilities
Wyoming – 1 Certified Facility
Montana – 2 Certified Facilities
Colorado – 110 Certified Facilities
New Mexico – 15 Certified Facilities
Alaska – 3 Certified Facilities
Hawaii – 7 Certified Facilities
Texas – 422 Certified Facilities
Oklahoma – 19 Certified Facilities
Kansas – 24 Certified Facilities
Nebraska – 10 Certified Facilities
South Dakota – 3 Certified Facilities
Minnesota – 50 Certified Facilities
Iowa – 9 Certified Facilities
Missouri – 43 Certified Facilities
Arkansas – 5 Certified Facilities
Louisiana – 28 Certified Facilities
Wisconsin – 33 Certified Facilities
Illinois – 121 Certified Facilities
Kentucky – 16 Certified Facilities
Indiana – 43 Certified Facilities
Michigan – 60 Certified Facilities
Tennessee – 77 Certified Facilities
Mississippi – 13 Certified Facilities
Alabama – 28 Certified Facilities
Florida – 202 Certified Facilities
Georgia – 136 Certified Facilities
South Carolina – 53 Certified Facilities
North Carolina – 98 Certified Facilities
Virginia – 114 Certified Facilities
West Virginia – 3 Certified Facilities
Maryland – 104 Certified Facilities
New Jersey – 59 Certified Facilities
Delaware – 13 Certified Facilities
Ohio – 62 Certified Facilities
Pennsylvania – 62 Certified Facilities
New York – 63 Certified Facilities
Vermont – 1 Certified Facility
Maine – 8 Certified Facilities
Massachusetts – 44 Certified Facilities
New Hampshire – 14 Certified Facilities
Connecticut – 31 Certified Facilities
Rhode Island – 7 Certified Facilities
What is RepairPal Certified?
Washington – 51 Certified Facilities
Idaho – 8 Certified Facilities
Oregon – 30 Certified Facilities
California – 536 Certified Facilities
Nevada – 64 Certified Facilities
Arizona – 101 Certified Facilities
Utah – 23 Certified Facilities
Wyoming – 1 Certified Facility
Montana – 2 Certified Facilities
Colorado – 110 Certified Facilities
New Mexico – 15 Certified Facilities
Alaska – 3 Certified Facilities
Hawaii – 7 Certified Facilities
Texas – 422 Certified Facilities
Oklahoma – 19 Certified Facilities
Kansas – 24 Certified Facilities
Nebraska – 10 Certified Facilities
South Dakota – 3 Certified Facilities
Minnesota – 50 Certified Facilities
Iowa – 9 Certified Facilities
Missouri – 43 Certified Facilities
Arkansas – 5 Certified Facilities
Louisiana – 28 Certified Facilities
Wisconsin – 33 Certified Facilities
Illinois – 121 Certified Facilities
Kentucky – 16 Certified Facilities
Indiana – 43 Certified Facilities
Michigan – 60 Certified Facilities
Tennessee – 77 Certified Facilities
Mississippi – 13 Certified Facilities
Alabama – 28 Certified Facilities
Florida – 202 Certified Facilities
Georgia – 136 Certified Facilities
South Carolina – 53 Certified Facilities
North Carolina – 98 Certified Facilities
Virginia – 114 Certified Facilities
West Virginia – 3 Certified Facilities
Maryland – 104 Certified Facilities
New Jersey – 59 Certified Facilities
Delaware – 13 Certified Facilities
Ohio – 62 Certified Facilities
Pennsylvania – 62 Certified Facilities
New York – 63 Certified Facilities
Vermont – 1 Certified Facility
Maine – 8 Certified Facilities
Massachusetts – 44 Certified Facilities
New Hampshire – 14 Certified Facilities
Connecticut – 31 Certified Facilities
Rhode Island – 7 Certified Facilities
Why get RepairPal Certified?
RepairPal Certified shops and dealers have the right experience and training, tools and equipment, and high quality parts to repair your car correctly the first time. They also have a minimum 12,000 mile / 12 month repair warranty and they are guaranteed to have fair prices.
We ensure customers who use a RepairPal Certified repair facility are getting the highest quality work from expert mechanics at a fair price.
Why get RepairPal Certified?
RepairPal Certified shops and dealers have the right experience and training, tools and equipment, and high quality parts to repair your car correctly the first time. They also have a minimum 12,000 mile / 12 month repair warranty and they are guaranteed to have fair prices.
We ensure customers who use a RepairPal Certified repair facility are getting the highest quality work from expert mechanics at a fair price.
Why get RepairPal Certified?
RepairPal Certified shops and dealers have the right experience and training, tools and equipment, and high quality parts to repair your car correctly the first time. They also have a minimum 12,000 mile / 12 month repair warranty and they are guaranteed to have fair prices.
We ensure customers who use a RepairPal Certified repair facility are getting the highest quality work from expert mechanics at a fair price.
The Road to Certification
The Road to Certification
The first step in the certification process includes a call with a RepairPal representative. During this call, we get cursory information and answer any questions before beginning the certification process.
After a shop is pre-qualified, a certification fee is required in order to go through the rest of the process. Once a shop successfully becomes RepairPal Certified, this payment covers the first month’s cost of certification.
After payment, we schedule an appointment with a certification manager and the shop to go over the application process in depth.
The shop then must fill out an application providing information such as technician training, verification of business license, list of customers, warranty documentation (min. 12,000 miles/12 months), specific tools & equipment, and amenities offered.
We work to verify customer data and recent customer invoices. Customer are sent email and/or phone surveys in order to determine customer satisfaction and NPS score.
If a shop doesn’t pass the training requirement or customer satisfaction surveys, we offer a no-cost training program (called Aspire) to help shops continue in the certification process.
If a shop meets all the necessary requirements of certification, they will be moved onto onboarding and account set-up. We also provide training on RepairPal’s digital tools like our Shop Dashboard to help shops manage their RepairPal customers.
Certification Criteria
Dealers are scored across four matrices in order to ensure they meet the highest standards in each category.
Dealerships usually have more standardized sets of tools available, so this criteria is not as emphasized for dealer certification.
Dealerships usually have more standardized training required for technicians, so this criteria is not as emphasized for dealer certification.
Certification Criteria
Dealers are scored across four matrices in order to ensure they meet the highest standards in each category.
Dealerships usually have more standardized sets of tools available, so this criteria is not as emphasized for dealer certification.
Dealerships usually have more standardized training required for technicians, so this criteria is not as emphasized for dealer certification.
We also provide dealers with a list of repair estimates based on their area, and if the dealer approves this fair price model, we move them forward in the certification process.
Frequently asked questions
Yes. RepairPal Certified shops and dealers are monitored continuously for high levels of customer service, fair pricing and ongoing adherence to the standards set forth for employee training and certifications. Our Automotive Group works to ensure these standards remain high and works directly with shops to retain RepairPal Certification, and in rare cases will remove them from the network if standards are not met.
ASE certifications are not required for certification, recent technical training can complete this requirement. For those who do not have ASEs or recent training, we offer training under our Aspire program. Going through this training allows these shops to continue through the certification process.
RepairPal has a staff of ASE Certified Technicians who have owned and worked at auto service companies. RepairPal’s team has deep experience working for dealerships and independent auto repair shops and are dedicated to setting a new bar for high quality in the industry. RepairPal Master Technicians have won numerous awards for their customer service and expertise.
Since we only pick the best shops with high-quality work at fair prices, there’s a chance there might not be a RepairPal Certified shop or dealer in your area yet. If you think the facility you already go to could be part of the RepairPal Certified network, we encourage you to recommend that shop to us.
Frequently asked questions
Yes. RepairPal Certified shops are monitored continuously for high levels of customer service, fair pricing and ongoing adherence to the standards set forth for employee training and certifications. Our Automotive Group works to ensure these standards remain high and works directly with shops to retain RepairPal Certification, and in rare cases will remove them from the network if standards are not met.
ASE certifications are not required for certification, recent technical training can complete this requirement. For those who do not have ASEs or recent training, we offer training under our Aspire program. Going through this training allows these shops to continue through the certification process.
RepairPal has a staff of ASE Certified Technicians who have owned and worked at auto service companies. RepairPal’s team has deep experience working for dealerships and independent auto repair shops and are dedicated to setting a new bar for high quality in the industry. RepairPal Master Technicians have won numerous awards for their customer service and expertise.
Since we only pick the best shops with high-quality work at fair prices, there’s a chance there might not be a RepairPal Certified shop in your area yet. If you think the shop you already go to could be a RepairPal Certified shop, we encourage you to recommend that shop to us.