The perception that dealership service departments are overpriced has plagued the automotive industry for decades. It’s one of the main reasons why over 70% of car owners to turn away

In this third part of our series on reducing comebacks, we’ll delve into the importance of team cohesion and how it can help prevent comebacks. Reducing comebacks is critical in

Welcome back to our series on reducing comebacks. In the previous blog post, we discussed the importance of quality control/quality assurance in minimizing customer complaints. In this post, we’ll share

While boomerangs can be entertaining when used for sport or hunting, they are far less desirable when they refer to customers returning to your service department with complaints. In the

The success of a dealership’s service department ultimately depends on the people who work there. Happy and well-trained employees are key to providing excellent customer service, which in turn can

Let’s take a look at the causes of staff turnover, and some solutions that you can implement now to prevent or minimize the loss of valued techs.

Let’s take a look at what it takes to improve your techs’ productivity, and how to keep them happy as you work toward the achievement of this goal.

Now that you have hired a team of outstanding techs of various skill levels for your dealership, it’s time to put them to work. This is your labor force, and

The shortage of good technicians is a fact of life in the auto repair industry. Combined with the high rate of employee turnover in the average dealership, it is a

When it comes to getting or keeping customers, there are many methods to choose from — but they aren’t all equally profitable. That brings up this question: What brings the

Your phone rings and you get the usual question, “How much will this repair cost?” Many customers start with this question because they simply don’t know what else to ask