The perception that dealership service departments are overpriced has plagued the automotive industry for decades. It’s one of the main reasons why over 70% of car owners to turn away

The customer journey for auto repair can be a complex and confusing process for many vehicle owners. It is essential for dealerships to understand each stage of this journey to

In this third part of our series on reducing comebacks, we’ll delve into the importance of team cohesion and how it can help prevent comebacks. Reducing comebacks is critical in

Welcome back to our series on reducing comebacks. In the previous blog post, we discussed the importance of quality control/quality assurance in minimizing customer complaints. In this post, we’ll share

While boomerangs can be entertaining when used for sport or hunting, they are far less desirable when they refer to customers returning to your service department with complaints. In the

Customers are the lifeblood of any business, and keeping them coming back is one of the most critical aspects of running a successful enterprise. However, it’s no secret that customer

As the automotive industry continues to evolve, it’s important for dealership service departments to understand and cater to the needs of the female consumer. Women make up 65% of licensed

The success of a dealership’s service department ultimately depends on the people who work there. Happy and well-trained employees are key to providing excellent customer service, which in turn can

As you may already know, SEO plays a large role in helping customers find your dealership online. Having a strong search engine optimization strategy helps you rank higher on sites

Consumers often have the perception that dealerships are a more expensive option for auto repair. Because of this, over 80% of customers stop using dealerships for repair post-warranty. As an

The majority of auto repair customers believe in the common misconception that Dealerships are overpriced. By choosing to become RepairPal Certified, we can provide you with the tools you need

At RepairPal, we work closely with our certified dealerships to determine which business goals and metrics we can influence. In many cases, the areas of focus are retention, effective labor

Let’s take a look at the causes of staff turnover, and some solutions that you can implement now to prevent or minimize the loss of valued techs.

Let’s take a look at what it takes to improve your techs’ productivity, and how to keep them happy as you work toward the achievement of this goal.

Now that you have hired a team of outstanding techs of various skill levels for your dealership, it’s time to put them to work. This is your labor force, and

The shortage of good technicians is a fact of life in the auto repair industry. Combined with the high rate of employee turnover in the average dealership, it is a

Earlier this month we talked about how a blog on your dealership’s website can help build consumer trust, build your brand and lead to new customers. Let’s go over how

Why do customers bring their vehicles to your dealership for repairs? Because you’re an expert at it! You and your staff solve your customers’ problems, getting them back on the

When it comes to getting or keeping customers, there are many methods to choose from — but they aren’t all equally profitable. That brings up this question: What brings the